Terms and Conditions

1. Confirmation of Booking
2. a) General Bookings

All bookings must be confirmed in writing by email, using the form supplied. Upon confirmation, you agree to these Terms and Conditions.

Minimum Order Requirements

• Breakfast Buffet – £30.00 minimum spend
• Lunch Buffets – Minimum 4 covers
• Cold Buffet – Minimum 30 covers
• Hot Food – Minimum 40 covers
• Canapés – Minimum 40 covers
• Afternoon Tea – Minimum 10 covers

Special dietary or allergen requirements must be clearly communicated at the time of booking. An additional charge of £1.50 per person will apply and be added to the final invoice.

Orders must be placed by midday on the day before delivery. Some items may not be available when ordering the day before eg Salads, Charcuterie Boards, Granola, Yoghurt Pots,

Same-day orders must be phoned in by 9:00am and followed up with an email confirmation. Please note that availability may be limited for same-day orders.

Weekend deliveries will incur a £20.00 delivery charge per order.

1. b) Weddings, Private & Large Corporate Bookings

For weddings, private bookings, and large corporate bookings where the Client does not hold an account with us, a non-refundable deposit of 10% of the quoted total is required to secure the booking.

2. Hire Costs & Waiting Staff
3. a) Hire Equipment

Decadent Catering Ltd and our partners offer a comprehensive hire service, including crockery, cutlery, glassware, tables, chairs, linen, and bar equipment. Full details and pricing are available upon request.

1. b) Waiter/Waitress Service

A professional waiter/waitress service is available and can be quoted upon request.

3. Cancellation Charges

Private Bookings & Corporate Bookings (No Account Held)

1. a) If a confirmed booking is cancelled, the deposit will be retained and the following charges will apply, based on the latest confirmed guest numbers at the agreed price per head plus VAT:

• Cancellation within 10 working days of the event – 100% of the total invoice

1. b) Any costs incurred by Decadent Catering Ltd prior to cancellation (including administration, supplies, or preparation) will be charged to the Client. These costs will be discussed in full at the time of cancellation.

Corporate Bookings (Account Holders)

Breakfast orders cancelled before 9am the day before delivery will incur no charge.

Lunch Orders cancelled before 12.00pm the day before delivery will incur no charge

Cold/Hot Buffets, Afternoon Teas and Bespoke Orders cancelled the Friday before the week of delivery will incur no charge.

If an order is cancelled after the specified time, any costs incurred by Decadent Catering Ltd prior to cancellation (including but not limited to administration, supplies, or preparation) will be charged and these costs will be discussed in full at the time of cancellation

4. Payment Terms

Private Functions & Corporate Bookings (No Account Held)

1. a) Final guest numbers, timings, menu choices, and special requirements must be confirmed no later than 14 working days prior to the event. These details will be used to generate your final invoice.
2. b) Full payment must be received no later than 10 working days before the event.

• Reductions made after this date may not be accepted.
• Increases after payment has been made will be invoiced separately and are payable immediately.

1. c) Outstanding balances not settled within 30 working days of the event will accrue interest at 8% every 30 days thereafter. The Client agrees to indemnify Decadent Catering Ltd for all costs incurred in the recovery of outstanding sums, including legal and court fees.
2. d) Accepted payment methods: BACS, cheque, or cash.

Corporate Bookings (Account Holders)

1. a) An invoice will be issued after delivery and once all platters and hired items have been collected. Any missing, damaged, or broken items will be discussed with the Client prior to invoicing.
2. b) Accepted payment methods: BACS, cheque, or cash.
3. Variations to Price

All prices quoted are based on costs at the time of quotation and do not constitute acceptance of an order. Prices may be adjusted prior to service to reflect changes in taxation, labour, ingredient costs, or alterations to guest numbers or event duration. All prices are exclusive of VAT unless stated otherwise.

6. Our Food
7. a) All food is prepared using high-quality ingredients and cooked fresh on the day of delivery.
8. b) Cold buffet items will remain fresh for up to 2 hours from delivery, provided they remain on presentation platters, are kept out of direct sunlight, and are not placed in warm environments. NB if your food has been delivered in a cool box, it will remain fresh for up to 4 hours from delivery.
9. c) Hot self-service buffets are delivered in insulated containers. Chafing dishes will be set up by our driver, who will provide usage instructions. Food will remain hot for up to 2 hours, which is the recommended service duration.
10. Use of Decadent Catering Ltd Property
11. a) The Client is responsible for any loss or damage to platters, equipment, crockery, cutlery, or glassware caused by themselves or their guests. Decadent Catering Ltd accepts no responsibility for loss or damage to items brought onto the Client’s premises.
12. b) Where staff are present, we will endeavour to collect all equipment at the end of the event. Otherwise, collection will be arranged for the following day or shortly thereafter. Any missing or damaged items will be invoiced accordingly.
13. Liability

Decadent Catering Ltd accepts no liability for any claim exceeding the limits of our current Public Liability Insurance. Details of cover are available upon request.

9. Force Majeure

Decadent Catering Ltd shall not be liable for failure or delay in performance due to circumstances beyond our control, including but not limited to fire, flood, strike, accident, or other unforeseen events. No liability shall be accepted for losses arising from such events.

10. Delivery, Access & Order Checking
11. a) The Client is responsible for ensuring clear and suitable access to the delivery location at the agreed delivery time, including appropriate parking or unloading facilities. All relevant delivery instructions, including parking restrictions, permits, security procedures, or site-specific access requirements, must be provided at the time of placing the order.
12. b) Delivery is made to the reception, front desk, or main entrance of the delivery address only, unless otherwise agreed in writing in advance. Decadent Catering Ltd delivery drivers are not required to deliver orders to specific rooms, floors, or locations within a building. Any arrangements for transporting food or equipment beyond the delivery point are the responsibility of the Client.
13. c) If access is not provided or delivery cannot be completed within 10 minutes of the driver’s arrival, the delivery may be deemed unsuccessful. Decadent Catering Ltd reserves the right to leave the site or reschedule the delivery. A failed delivery fee of £25.00 may apply, and any additional costs incurred may be charged to the Client.
14. d) The Client is responsible for checking the order immediately upon delivery. Any discrepancies, missing items, or errors must be reported to the delivery driver at the time of delivery or as soon as reasonably possible. Decadent Catering Ltd may be unable to rectify issues reported after the driver has departed the premises.
15. e) Decadent Catering Ltd accepts no responsibility for delays, damage, or changes to food quality once delivery has been completed and the order has been accepted by the Client.

Decadent Catering Ltd reserves the right to amend these Terms and Conditions at any time. It is the Client’s responsibility to ensure they have read the most up-to-date version, which is available on our website at decadentcatering.co.uk.